Frequently Asked Questions

There are thousands of web hosting providers on the Internet. We understand that it can be hard for a first time website owner to spot the differences between the various hosting companies and that you will most likely choose the one that offers the lowest price for the amount of resources you expect to require.

We ask you to consider how much your time and possible frustration may wind up costing you if you do not chose a company that understands that you might have different needs than an experienced website owner.

We at PetaHosting appreciate the fact that many of our future customers have never managed their own websites. We help our less experienced customers to quickly activate their websites by providing them with online tutorials, automatic script installation and experienced customer support.

If, like most of our customers, your time is worth money then it would be wise of you to avoid hosting with companies that offer bargain prices but require you to spend significant amounts of time to configure your website. Our Complete Hosting Solution will save you a lot of time that can be better spent on other activities. We hope that we have succeeded in bringing our point across and that you will chose to join our growing number of satisfied customers.

Since you are looking at our FAQ it is most likely that you have either found that the other company provides you with less than what we promise or that our price is lower than what you are currently paying.

We ask you to consider what PetaHosting can offer you as an experienced webmaster. Please examine both our hosting plan and the additional value added services that we provide as part of our offer.

Does your website use a lot of resources? If it does then you are probably familiar with web hosting companies that advertise high resource allocations but will close accounts that actually use those resources. We don’t do that. If you ever get to the point were your website uses all the resources that we offer then you have succeeded in creating a VERY popular website and we would be honored to be the ones to host it.

Since you are an experienced webmaster, you should be able to appreciate what we offer and we hope that you will choose to let us host your website.

We usually set up new accounts in less than 12 hours.

Any computer equipped with a standard Internet connection and a web browser will do.

Yes. You can use any website authoring tool that supports FTP uploading, including such popular programs as FrontPage, DreamWeaver and GoLive.

Both the type and the frequency of updates to your website are entirely up to you.

We do not charge a setup fee or any other hidden fee – we charge $9.95 per month as advertised. That said, costumers who reside in countries that have legislated an Internet sales tax, will have that tax added to their bill. You will first be charged when you sign up for our service and, as long as you remain our customer, you will be charged again once every thirty days. Our credit card processing is handled by PaySystems. Our charge will appear on your credit card statement under the name myPaySystems.com.

Our credit card processing is handled by PaySystems, a leading Internet billing company that specializes in providing secure e-commerce services. Unlike many web hosting companies, we do not store billing information on any of our servers – that information will be strictly guarded by PaySystems.

If you ever decide that you wish to cease using our services, send our Sales Department an Email and, once we confirm your request, we will cancel your account and stop charging you.

The following types of websites are not permitted on our servers:

• Websites that harass any person or entity

• Websites that publish pornographic material

• Websites that harm or attempt to harm minors

• Websites that commit Intellectual Property violations

• Websites that threaten or encourage bodily harm or the

• destruction of property

• Websites that knowingly distribute viruses, worms, trojans or any

• other kind of malicious software

• Websites that send Spam to Emails, news groups, IRC channels or any other kind of electronic medium